The feedback from customers has much importance to the business. Over the years, various customers’ reviews about their experiences with certain companies have either helped improve the business or mar their progress. Therefore, the reviews from customers are not to become lightly taken. However, Justas these reviews help the business thrive, it also goes a long way to ensure that customers and potential customers become immensely satisfied.
This level of satisfaction given stems from the benefit of rewarding them with good services. For instance, different stories highlight that customers also get to enjoy more after giving or reading reviews about businesses. If you wish to find out how online fashion reviews help customers get good services from these online stores, you can check out the online Zaful success story to have more insight. These rewards can also get considered as incentives or strategies to make customers leave reviews about the business.
While asking for online reviews in the right way helps increase your business online ranking, you also need to set up certain rewards that will also encourage customers to leave their genuine reviews online for the world to see. These reviews will help you gain more visibility for your fashion business in the fashion industry. Here are some of these rewards: –
Set up a loyalty program
You can get this done by stating on your fashion website that there is a reward for any customer that writes a review about the services or fashion products bought in your fashion store. This loyalty plan helps to ensure that the customers get rewarded for the reviews written. You can also consider the plan as a form of incentive to help encourage them. Hence, you can reward them with extra cloth or fashion accessories.
Provision of Discount
Who doesn’t like a good amount of discount on the things they buy? No one, right? Therefore, you can use the fact that you are willing to discount certain fashion wears bought. In most cases, with discounts, you do not even have to tell customers to give a review before they offer to do so.
Follow Up with Gratitude
Asides from the fact that you must have offered as well as given subtle incentives to customers for writing a review for your fashion business, you also need to show gratitude. You can do this by sending a follow-up mail that appreciates their effort and time. The importance of a follow-up mail that shows gratitude goes a great extent to prove that you appreciate and value your customers. Hence, when customers feel valued and appreciated constantly, they will want to patronize you more often and refer you to potential customers.
As much as asking for customers’ review is important, ensure that you do not ask rudely. It would help if you also asked them for a review and not a positive review. That will show that all you want from them is their transparency and genuine feeling about the services and products you offer.