Now, generative AI puts the facility to create and intelligently automate the customer expertise – as nicely as inner operations – within the hands of nearly each group. As has been the case for the past few years, there’s some overlap between these and my other predictions, which focus totally on expertise. Simply put, it’s because business tendencies today are largely driven by know-how. However, as we develop a better understanding of a know-how – artificial intelligence being the obvious example – we also understand what it isn’t. In 2024, this can result in new perspectives on what makes us human – a theme I believe is mirrored on this year’s predictions.
- Brad Lightcap helped seal the startup’s deal with writer Axel Springer.
- Amidst a backdrop of skepticism and market turmoil, Chinese stocks teeter on the edge of opportunity or peril.
- The company introduced that over 10 million customers have